Case Studies

Professional Services

Business Process Outsourcing started life with just 11 employees providing business process outsourcing services to a handful of clients. As a small start-up company, chargeable time could easily be managed using spreadsheets and paper-based records. Business Process Outsourcing achieved phenomenal growth. To cope with the rapid growth, Business Process Outsourcing restructured their business into dedicated business units called enterprises.

Challenges

To cope with the rapid growth, Business Process Outsourcing restructured their business into dedicated business units called enterprises. Such growth and the restructuring of the business introduced problems relating to:

• Volume of paper based time and expense records
• Inability to accurately bill external clients in a timely manner
• Inability to accurately cross charge employees across enterprises

Solution

Business Process Outsourcing rolled out Atlantic Global Time and Expense Tracking to 500 of their core Group Services employees using Microsoft SQL Server and Microsoft Internet Information Server.

Business Benefits

The quick deployment together with the easy user adoption has allowed the accurate capture and analysis of the company financials. In addition, senior executives within the company now have full visibility of the financial health of Business Process Outsourcing in real time as the company operates in an ever-competitive market.